top of page

Our Values and Behaviours



This means staff:


  • empower, encourage and enable people who need support and other services to make their own decisions

  • effectively communicate and offer realistic choices to people who need support

  • build two-way relationships of trust with colleagues, service users, their families and other stake holders

  • commit to working with and supporting others as part of a team

  • communicate effectively with others, ensuring case notes are completed on time

  • understand and respect other people’s priorities

  • develop local networks and involve other professionals when needed for additional information and support.





This means staff:


  • are committed and passionate about doing what they can in their workplace to help improve the lives of their clients

  • contribute to delivering person-centred support, putting the service user at the heart of everything they do and helping them to achieve their goals

  • are professional, and act with integrity all the time

  • are flexible, proactive and respond calmly to situations

  • have clear boundaries with clients and follow procedures and guidelines in their work

  • take personal responsibility for ensuring they contribute to the provision of excellent, safe, high-quality support to clients

  • have the courage to speak up and challenge where they have concerns about the quality or safety of support being provided

  • ask for feedback and respond constructively to suggestions and ideas

  • tackle poor or discriminatory behaviour when we find it and create an environment where staff and clients feel safe to speak up and contribute

  • strive to be self-aware and consider the impact of our behaviours on others.



This means staff:


  • treat people with dignity and respect regardless of their culture, religion, age, race, sexual orientation or disability

  • take time to listen to people and think about what needs to be known about the person to provide support to them

  • communicate in an open, accurate and straightforward way using appropriate language

  • allow people to maintain their dignity and feel comfortable when disclosing personal matters

  • protect and respect people’s confidential personal information

  • check with people about how they want to be addressed and use humour appropriately

  • respect people’s right to make their own decisions and choices about how they want to be supported

  • deal sensitively and appropriately with behaviours that are challenging.




This means staff:


  • commit to learning, developing themselves in their work

  • are self-aware and regularly reflect on the work that they do, how they do it and the impact they have on those being supported

  • are honest and transparent and not afraid to say when they have done something wrong

  • support, coach and mentor staff to enable them to learn new skills and develop as a team member

  • seek, reflect on and learn from feedback from colleagues, service users and their families

  • are open to learning from others and willing to share knowledge and best practice

  • know their own limits and know when to seek support and advice

  • think innovatively about how to best use limited resources to come up with new ways to support clients.

bottom of page