1. WORKING TOGETHER FOR OUR SERVICE USERS

 

This means staff:

 

• empower, encourage and enable people who need support and other services to make their own decisions

• effectively communicate and offer realistic choices to people who need support

• build two-way relationships of trust with colleagues, service users, their families and other stake holders

• commit to working with and supporting others as part of a team

• communicate effectively with others, ensuring case notes are completed on time

• understand and respect other people’s priorities

• develop local networks and involve other professionals when needed for additional information and support.

 

 

  2. DEMONSTRATE COMMITMENT TO QUALITY SUPPORT AND INCLUSIVENESS

 

This means staff:

 

• are committed and passionate about doing what they can in their workplace to help improve the lives of their clients

• contribute to delivering person-centred support, putting the service user at the heart of everything they do and helping them to achieve their goals

• are professional, and act with integrity all the time

• are flexible, proactive and respond calmly to situations

• have clear boundaries with clients and follow procedures and guidelines in their work

• take personal responsibility for ensuring they contribute to the provision of excellent, safe, high-quality support to clients

• have the courage to speak up and challenge where they have concerns about the quality or safety of support being provided

• ask for feedback and respond constructively to suggestions and ideas

• tackle poor or discriminatory behaviour when we find it and create an environment where staff and clients feel safe to speak up and contribute

• strive to be self-aware and consider the impact of our behaviours on others.

​

​

  3. SHOW DIGNITY, RESPECT AND KINDNESS

 

This means staff:

 

• treat people with dignity and respect regardless of their culture, religion, age, race, sexual orientation or disability

• take time to listen to people and think about what needs to be known about the person to provide support to them

• communicate in an open, accurate and straightforward way using appropriate language

• allow people to maintain their dignity and feel comfortable when disclosing personal matters

• protect and respect people’s confidential personal information

• check with people about how they want to be addressed and use humour appropriately

• respect people’s right to make their own decisions and choices about how they want to be supported

• deal sensitively and appropriately with behaviours that are challenging.

​

 

  4. PROMOTE LEARNING AND REFLECTION

 

This means staff:

 

• commit to learning, developing themselves in their work

• are self-aware and regularly reflect on the work that they do, how they do it and the impact they have on those being supported

• are honest and transparent and not afraid to say when they have done something wrong

• support, coach and mentor staff to enable them to learn new skills and develop as a team member

• seek, reflect on and learn from feedback from colleagues, service users and their families

• are open to learning from others and willing to share knowledge and best practice

• know their own limits and know when to seek support and advice

• think innovatively about how to best use limited resources to come up with new ways to support clients.

​

​