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NEWS
1st July New
Drop-in Schedule Announced - please click here for
information
Care Commission Inspection

The Care Commission carried out an inspection at FIRST in February 2010.
During the inspection a number of Service User Questionnaires were returned
to the Care Commission which invited comments about: Privacy, Dignity,
Choice, Safety, Realising Potential and Equality and Diversity. The
responses were very favourable towards the service and the comments made
have been included within the body of the full report.
Based on the findings of this inspection
the service has been awarded the following grades: -
Quality
of Care and Support: 6—Excellent
We were assessed
on: -
Statement 1: “We
ensure that service users and carers participate in assessing and improving
the quality of the care and support provided by the service.”
Statement 6: “People
who use, or would like to use the service, and those who are ceasing the
service, are fully informed as to what the service provides.”
Quality of Staffing: 5—Very Good
We were assessed
on: -
Statement 1: “We
ensure that service users and carers participate in assessing and improving
the quality of staffing in the service.”
Statement 2:
“We are
confident that our staff have been recruited, and inducted, in a safe and
robust manner to protect service users and staff.”
Quality of Management and Leadership 5—Very Good
We were assessed
on: -
Statement 1:
“We ensure that service users and carers participate in assessing and
improving the quality of the management and leadership of the service.”
The full report can be: -
- obtained from the Main Office at FIRST
- viewed online at www.carecommission.com
Investor in People Assessment
During April 2010 FIRST was assessed for
the standard. The Assessor’s findings were that FIRST continues to meet the
standard and also exceeds in a number of areas.

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